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Member Services Program Manager

Description

Summary:
The Program Manager will support the administration, coordination, and execution of all Iowa Soccer League (ISL) products. Duties include but not limited to: project management, customer service, member support and engagement, program schedules, disciplinary actions, budget development, leading contracted staff and volunteers, providing onsite and on-call support as needed, and leading/supporting other Iowa Soccer events and programs. The Program Manager will collaborate regularly with staff, and member club leaders. The position is in the Member Services Department and reports to the Chief Member Services Officer.
 
Posted Date:
3/10/2022
 
Job Location:
Des Moines, Iowa
 
Position Type:
Manager
 
Contact Name:
Craig Winger, Chief Member Services Officer
 
Contact Email:
cwinger@iowasoccer.org
 
Description:

Primary Responsibilities

Iowa Soccer League, Manager/Commissioner:  State League Competitive, Recreational and Academy Divisions

  • Lead, administer, and execute all unique products of ISL
  • Event management (Pre, Post, Onsite)
  • Facilitate, coordinate, and support league registration and scheduling
  • Rule and policy enforcement, compliance, and development
  • Budget development and management
  • Weekend on-call support
  • Engage and support membership as it relates to league programming

 

Iowa Soccer Events Director

  • Lead, administer, and execute competitive and recreational level tournaments and festivals
  • Event management (Pre, Post, Onsite)
  • Rule and policy enforcement, compliance, and development
  • Budget development and management
  • Engage and support membership as it relates to event programming
  • Support premier-level tournaments
  • Serve as state rep to US Youth Soccer Regional and National Competitions

 

  •  
  • Develop and manage budgets, handle receivables
  • Evaluate Iowa Soccer Bylaws, Rules and Policies, and all competition rules and policies on regular basis and develop/recommend changes or updates as needed
  • Update content on all owned webpages
  • You can influence “other” or “additional” based upon skillset/interests, as long as primary responsibilities are executed well and on time
  • Collaboration with Iowa Soccer’s department leaders and members in assessing program statuses and needs going forward so as to advance existing and develop new recreational and competitive programming.

 

Minimum Qualifications

  • Positive interpersonal and communication skills with customer-service mindset.
  • Three years’ experience in related field of program, event or competition management, or with executing similar responsibilities.
  • Experience managing databases and/or registration systems.
  • Tech savvy and able to quickly learn and use new software/platforms.
  • Detail-oriented, with ability to manage and follow through with multiple priorities at once.
  • Proficient in Microsoft Office Suite: Outlook, Word, Excel, PowerPoint, and some experience with Microsoft Teams.

 

Preferred, but not required.

  • Background in club soccer, administration, operations, and management.

 

Working at Iowa Soccer is a unique opportunity.  Employees who work at Iowa Soccer have the following attributes:

  • Thrive under the pressure of a fast-paced, team-oriented environment.
  • Want to be a part of a team that achieves.
  • Exude a member-centric approach.
  • Build relationships through genuine interpersonal skills.
  • Possess a tireless work ethic.
  • Embrace learning as a lifelong pursuit.
  • Communicate in a direct, open, and honest manner.
  • Able to be firm, but fair.
  • Passion for new technology and ability to determine ways to incorporate.
  • Open to criticism and do not make excuses.
 
 
 
 
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